Potential problem areas might include:

• You are using a handle that is already in use by another Member
• You are trying to sign up again. HollandDate.com allows only ONE membership per unique person. If you do not remember joining up from HollandDate.com, perhaps you have joined a dating service that is partnered through HollandDate.com. In this case, simply log in using your existing handle and password. If you have forgotten your handle and password, then use the Password Retrieval Page. Regardless of where you log in, whether from our main website or from one of our partner's websites, Members will have access to all of HollandDate.com Members and services. Please note that you may not have access to our adult community if the extended partner website you signed up with does not offer that service.
• If you are using a shared computer or a computer at a hot spot cafe whereby another user has recently used it to sign up to HollandDate.com, our system makes sure that only one IP address can sign up ONCE within a single HOUR. Therefore, you can simply use another computer or try again when that house has elapsed.

Our Customer Support team reviews each profile to increase Member chances of meeting quality matches. HollandDate.com will periodically revise guidelines, so please refer to the Help pages for updates.

HollandDate.com may reject or modify content containing any element of the following:

• Abusive language of any kind, including vulgarity, racism, illegal activity, and so on
• Any direct contact information, including email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses, and so on. (Personal information can be stored on your My Profile Page, which will be kept in the strictest of confidence, and used for internal purposes only).
• Unauthorized use of copyrighted or trademarked material
• Business or political advertisements or solicitations
• Material that exploits or solicits personal information from individuals under the age of eighteen (18)

Sexy or Adult Content

• Members can post a sexy ad or upload a sexy or nude photo under our AdultHollandDate community. No sexually suggestive content is allowed under the family safe HollandDate.com community.
• Members cannot post material that is pornographic in nature (pictures or photographs depicting sexual intercourse or explicit sexual activities)

HollandDate.com does not accept content from any of the following:

• Incarcerated individuals
• Individuals under the age of eighteen (18)

Reporting Inappropriate Member Activities

• To keep HollandDate.com a healthy environment, which can be enjoyed by everyone across the globe, Members are encouraged to report profiles that violate Terms of Use or our Profile Guidelines found in the Help section. Reporting a Member is easy - simply click on the 'Report this Member' link under a Member's photo within their Profile Page.

There are several ways to increase your chances of getting a response. Here are some suggestions:

• If you do not yet have a photo, add one today. Statistics prove that profiles with photos are nine times more likely to receive responses than profiles without photos. Additionally, be sure that you are checking for responses at the email address supplied at the time of account setup. Please validate the email address submitted is accurate.
• Consider upgrading yourself to a Platinum Member. Platinum Members can receive emails directly from ALL Members, including non-premium ones. In addition, your profile will be highlighted during searches.
• Become more active. If you log into your account often and actively seek friends, then our Artificial Intelligence search will give your profile a better listing position.
• Promote yourself pro-actively. Set up your Auto-Contact so that your email will automatically go out to new Members. Additionally, create a Match-Ad so that your profile appears first to anyone searching that meets your criteria.

If you are not receiving any responses at all, you may have a "Spamguard" application installed. If so, this may be preventing email from reaching you. Check with your Internet Service Provider (ISP) to validate applications installed and configuration settings. You should also ensure your email address is correctly entered into yourMy Profile Page.

• My Profile - This is where you find all your main information. For example, your personal information would include login information, real name, address, email, phone number, alias names, and more. This Member information is for internal use only and will not be made available for other users to view. Please ensure that your information here is accurate so that there is no interruption of Member services. Additionally, Members can edit or add to profiles by using the top menu tab.
• Dating Profile - This is your HollandDate.com personals website content or ad-copy. Your background information and general areas of interest are included in this section. This profile is what other Members see when they are interested in you or when they do a search when they are within the family-safe HollandDate.com community. You can access this from the sub-menu under the main HollandDate.com community. Just click on the Profile link, and then the Dating Profile icon on the left.
• Adult Profile - If you are interested in exploring adventures that are even more exciting, you can post an alternative content under the AdultHollandDate community by using the Adult Dating Profile Page. If you have created both a Dating Profile and an Adult Dating Profile, then our system will intelligently show your general dating profile (which is family centered) to Members within the HollandDate.com community. Your adult dating profile will be posted to the AdultHollandDate community only. The level of response for those who post a sexy message or photo is excellent in indicating expectations or needs.
• Personality Profile - This profile is to expand the qualities and characteristics that describe you more in depth. Please populate the questionnaire and remember that you may edit or modify this profile at any time.
• Sexuality Profile - This profile provides a lot of freedom for Members to express themselves. Take this opportunity to explore your sensual side. The Sexuality Profile is only found on the AdultHollandDate community.

• If you have only created a family-safe HollandDate Dating Profile, then your Dating Profile, by default will be searchable on both HollandDate and AdultHollandDate communities. You can modify your settings to block the adult community from viewing your profile.
• If you have only created an Adult Dating Profile under the AdultHollandDate community, your profile will not be visible or searchable by the family safe community Members. The AdultHollandDate community will, however, be able to view your Adult Profile.
• If you have created dual profiles, Dating Profile and an Adult Dating Profile, Members searching within the family safe HollandDate community will be shown your Dating Profile while Members searching within the AdultHollandDate community will be shown your Adult Profile. Members can customize profiles for the both areas of interest.

• HollandDate is designed to be a family-safe dating and friendship environment. Members within this community are people who are primarily looking for companions to share online moments with people that have similar interests. Within the HollandDate environment, HollandDate does not allow any explicit materials such as photos containing nudity or messages that are sexually explicit.
• AdultHollandDate is a community of very exploratory individuals who may be looking for all kinds of adult-related activities. The extent of these adult activities is endless. AdultHollandDate allows the posting of sexual messages and nude photos here (R-Rated). AdultHollandDate strictly prohibits the posting of pornographic materials, which depict photos of a person or persons engaging in sexual activities (X-Rated). These rules are strictly enforced.

• When you are messaging a HollandDate community Member, please be respectful and use proper language relating to personal activities. In so far, sexual messages are not appropriate. This community is conservative and all correspondence should be within the respectful parameters.
• When communicating with an AdultHollandDate community Member, you may be more sexually explicit. It is recommended that Members review all profiles before submitting messages, which helps validate the success or interest that may be reciprocated by reading about the person you are contacting. Members are prohibited from using abusive or violent languages or even extremely explicit languages. HollandDate.com Members should be treated with respect at all times.

• To create a Dating Profile under the family-safe HollandDate community - Go to the HollandDate community after you have logged in by using the tabs on the Navigation bar. Then click on Dating Profile.
• To create an Adult Dating Profile under the AdultHollandDate community - Go to the AdultHollandDate community after you have logged in by using the AdultHollandDate tabs on the Navigation bar. Then click on Adult Dating Profile.

• If you are NOT a Premium Member - Many Members who have not subscribed to the premium status are required to sponsor the correspondence. Without the sponsorship, many emails are not read by the Members who received them.
• If you ARE a Premium Member - You should have a strong response rate. However, you may want to consider experimenting with different messages or make your messages more personal. Writing a general message and broadcasting it out to many Members at one time may not work as well.

Your membership level determines what level of access you enjoy when contacting other Members or receiving messages. Consider the following guidelines below:

Platinum Status

• You can send and receive messages from any Member
• All messages will be sent to an actual email address and to their HollandDate.com inbox
• Members that received your message (including winks, kisses, and flirts) can read your message and reply to it regardless of their status.
• All messages are accessible immediately
• Messages sent will go to an actual email address

Gold, Silver, or Bronze Status

• You can send messages to any Member
• All messages will be sent to an actual email address and to their HollandDate.com inbox
• Members who received your message (including winks, kisses, and flirts) can read your message and reply to it regardless of their status
• Unless you sponsor it, you cannot read messages sent by normal (non-Premium) Members
• Messages sent to you by normal (non-Premium) Members will not be forwarded to your actual email address. Instead, these messages will be stored in your HollandDate.com inbox only. You may check your inbox periodically to see if you have received any messages. To read these messages, you will need to sponsor them. HollandDate.com recommends you upgrade to the Platinum membership so all messages sent to you by ANY Members at any time can be read

Normal Member (non-Premium) Status

• You can send messages to any Member at any time
• Messages you sent to Platinum Members will be forwarded to an actual email address and to their HollandDate.com inbox. Platinum Members that received your messages will be able to reply to you.
• Messages you sent to non-Platinum Members will only be stored in their HollandDate.com inboxes and cannot be read or replied to you unless they sponsor the message
• You cannot read messages sent by other normal Members unless you sponsor them

If you cannot respond to an email, you need to sponsor it or request that the sender sponsor the message. To sponsor a message, you must have money in your Top-Up / Spending account. If you currently have a zero balance, update your Top-Up/Spending Account Page! It is always a good idea to keep your online account funded so you can access all of HollandDate.com services.

TIPS

• If you are a NORMAL Member, sponsoring messages when you send them to non-Platinum Members will ensure that your message is accessible
• If you would like to reply to a message and you are unable to do so, sponsorship is required. If you like, you can suggest to the sender that he or she sponsor the message.
• If you are a frequent online user, it may be more economical to upgrade to Premium membership.

• Sending emails, kisses, winks, or flirts - When emails or messages of online affection are delivered to other Members, they will know your email address. Therefore, if you do not want a particular person to know your email address, be sure you do not contact them. Additionally, be aware that all messages and internal content will be accessible if the message is sent.
• Replying to emails from other Members - When receiving emails from other Members, please keep in mind that they do not know your actual name or email addresse. Although the message you receive contains your first name, this is automatically inserted by our system so that it appears more personal. However, this does not indicate the contacting Member is aware of this information. If you do not respond to the email, you will remain anonymous. Your should reply only if you have interest with the corresponding Member. Once you reply, you will no longer be anonymous.

HollandDate.com is committed to providing our Members with a secure environment. HollandDate.com reserves the right to crop or reject any photo at our discretion. Photos will not appear on the site until they are approved by a Member of our customer support team. Please review the following photo guidelines:

• Image files must be received in an approved format and may not exceed 150 KB in size
• You must appear in the photo
• Nude and semi-nude (r-rated) photos can only be uploaded to your AdultHollandDate community or Adult Photo Album. Members are forbidden to display pornographic (x-rated) images.
• Copyrighted material will not be posted

You can prevent Members from sending you email or showing online affection in your profile. Some of the online affections include the following:

• Kisses
• Flirting
• Winks